1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

• Orders placed after 5:00 PM (GMT+8) will be processed on the next business day.

• During peak seasons, promotions, or holidays, processing time may extend to 3–7 business days.

2. Shipping Time & Delivery Estimates

We offer worldwide shipping, and delivery times vary depending on the destination:

⚠️ Delivery times are estimates only and may be affected by customs clearance, weather, or local postal delays.

3. Shipping Fees

• We offer free standard shipping on orders over a specified amount (if applicable).

• For orders below the threshold, shipping fees will be calculated at checkout.

• Express shipping options may be available at additional cost.

4. Shipping Carriers

We cooperate with international logistics providers including but not limited to:

• DHL

• FedEx

• UPS

• Local postal services

Carrier selection depends on destination and shipping method.

5. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email within 1–3 business days.

• Tracking information may take 2–5 days to update.

6. Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, or VAT.

• These charges are the responsibility of the customer.

• We are not responsible for delays caused by customs clearance.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

• Incorrect or incomplete addresses may result in delays or lost packages.

• If a package is returned due to incorrect address, reshipping fees may apply.

8. Lost, Stolen, or Damaged Packages

• If your package is lost or damaged in transit, please contact us within 7 days of delivery.

• We will assist in filing a claim with the carrier.

• We are not responsible for stolen packages marked as “Delivered.”

9. Delayed Shipments

We are not liable for delays caused by:

• Customs inspections

• Natural disasters

• Carrier delays

• Incorrect shipping information

10. Restricted Products & Countries

Due to regulations, certain countries may restrict the import of dietary supplements such as collagen products.

• Customers are responsible for ensuring compliance with local laws.

• We reserve the right to cancel orders to restricted destinations.

11. Split Shipments

In some cases, your order may be shipped in multiple packages depending on stock availability.